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Service
3 things customers need most from you nowCompetitor and market research from DAP Consultancy , helping you secure your competitive advantageCX diagnosis survey + 90 min consultationExpert hacks to reduce average handling time without compromising serviceHow empathy pays offHow to Make Self-Service Work Even Harder for YouPlug in agile 24/7 customer support from highly skilled real people when you need usSeven ways to show customers you really careSizing Up the Competition: How to Conduct Competitive ResearchThe importance of creating goodwill with customersThe transformative impact of DAP Consultancy 's CX training and workshopsTips to help customer service agents improve on their best quality scoresTop tips for dealing with awkward customersWhy COVID is not a valid excuse for poor service anymoreWhy good isn't good enough and how to get better
Insight
How to combine email and social media for better customer experiencesHow to deal with data and use it to improve your CXThe best ways to spot your customer pain pointsThe do's and don'ts of staff surveysThe Top 10 Customer Experience ( CX ) Trends of last yearThere are four types of customers, how to treat each one
Culture
Fun new ways to create customer engagementHow Compliance and Empathy Shape the Future of Customer ExperienceHow to measure and improve customer happinessHow to reduce customer uncertainty (and the Associated Anxiety)How to support mental health at workPositive habits to instil in your frontline teamsSingle-skill or multi-skill customer service agents, we explain what is best and whyUnexpected surprises for boosting team moraleWays to help customers feel cared for and valuedWe believe great tech shouldn't cost us the EarthWhat should a Customer Value Proposition look likeWhat the post-pandemic customer experience looks likeWhat's the best way to understand and calculate employee satisfaction?