Trusted to make customer experience work harder.

“We worked with Dan as an outsourced consultant who helped us get our customer service in shape as we scaled reboxed. He was a great addition to our start up bringing experience and a network to help us put in place processes and teams to help support our progress, while giving us real actionable tasks to help us improve our CX instantly across the board. Amazing energy and passion for what he does and hoping to work together again in the future!”

“DAP Consultancy have been working with us for just over a year and they have been amazing, we couldn’t have wished for more. They have really helped us improve our customer experience and business strategy around growth and service levels. They have also been great at managing our social media strategy. We have seen great results with increased customer review scores, increased NPS and increased CSAT scores, we have also seen increased sales and revenue. We would highly recommend working with them, they are a great friendly team with huge amounts of valuable knowledge.”

“I thoroughly recommend Dan he is the best customer service guru I have ever met! So if anyone is looking for help he is the one!”

“Dan is a great professional, passionate about providing the best customer experience. He is the perfect person to help you grow your business through his insightful analysis and years of knowledge! He really knows how to build a CX strategy that works and provides quick results.”

“Dan is an accomplished, disciplined, focused and solution driven individual, assisting both colleagues and clients in a consistently positive manner, gauging their needs at all times and always willing to take on new challenges and responsibility.”

“Dealing with customers is a very difficult area to manage, it requires a great deal of patience and empathy towards the public. Dan simply excels at this, not only a pleasure to work with, his experience is unbeatable, with him as part of a team you cannot fail!”

“Dan is such a nice person to work with. He is not only a great colleague but a very good manager. He is very creative, hands-on, and organized. He is the guy to go to when you need help with customer retention or complaints handling and is always open to discuss ideas and suggestions. I learned a lot about leadership from Dan, and it was a pleasure to be managed by him.”

“Dan worked across the organisation, combining his impressive experience in customer service with management information to explore and implement new and improved ways of working, ensuring that the decisions we made were for the benefit of customers.”

“I have worked with Dan over the years, and he is one of the most passionate people I have had the pleasure to work with. He prides himself in identifying customer and business challenges and opportunities, not only by using his interpersonal skills but also by analysis, he looks at sensible opportunities and then overcomes them.”